If your Landlords' insurance cover has renewed since March 2022, your insurance is provided by LV=.
Policy documents
The below documents give you a brief guide to your cover and exclusions. You can find full terms, conditions and exceptions in your cover and limits document and in your insurance terms and conditions document.
Mid-term adjustments
If you'd like to adjust or amend your existing policy, please call the insurers on 0330 678 5181*.
Lines are open from 8am to 8pm Monday to Thursday, 8am to 6pm Friday, and 9am to 5pm Saturday.
*Calls will be recorded. For Text Phone, first dial 18001
Making a claim
If you'd like to make a claim on your policy, please call one claim lines:
| Claim line |
Telephone |
Opening times |
| Property (buildings and contents) insurance |
0330 678 5005* |
8am to 8pm Monday to Friday and 8am to 4pm Saturday |
| Legal expenses, rent guarantee and eviction of squatters (if selected) |
0800 028 5411* |
8am to 8pm Monday to Friday and 8am to 4pm Saturday |
| Home emergency cover (provided you have selected buildings insurance) |
0800 028 5407* |
Available 24/7 |
‘*Calls will be recorded. For Text Phone, first dial 18001.
Before you call
It's worth ensuring you have covered the points below:
- report the incident to the police (if applicable)
- check whether you're covered (see the policy documents above)
- gather information including the policy number, date and time of loss or damage, and the police loss report number or crime number (if applicable).