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Landlords' Insurance

If your Landlords' insurance cover has renewed since March 2022, your insurance is provided by LV=.

Policy documents

The below documents give you a brief guide to your cover and exclusions. You can find full terms, conditions and exceptions in your cover and limits document and in your insurance terms and conditions document.

Mid-term adjustments

If you'd like to adjust or amend your existing policy, please call the insurers on 0330 678 5181*.

Lines are open from 8am to 8pm Monday to Thursday, 8am to 6pm Friday, and 9am to 5pm Saturday.

*Calls will be recorded. For Text Phone, first dial 18001

Making a claim

If you'd like to make a claim on your policy, please call one claim lines:

Claim line Telephone Opening times
Property (buildings and contents) insurance 0330 678 5005* 8am to 8pm Monday to Friday and 8am to 4pm Saturday
Legal expenses, rent guarantee and eviction of squatters (if selected) 0800 028 5411* 8am to 8pm Monday to Friday and 8am to 4pm Saturday
Home emergency cover (provided you have selected buildings insurance) 0800 028 5407* Available 24/7

‘*Calls will be recorded. For Text Phone, first dial 18001.

Before you call

It's worth ensuring you have covered the points below:

  • report the incident to the police (if applicable)
  • check whether you're covered (see the policy documents above)
  • gather information including the policy number, date and time of loss or damage, and the police loss report number or crime number (if applicable).

Important information

Buildings and contents insurance is arranged by Skipton Building Society and provided and underwritten by Liverpool Victoria Insurance Company Limited. LV= and Liverpool Victoria are registered trademarks of Liverpool Victoria Financial Services Limited and LV= and LV= Liverpool Victoria are trading styles of the Liverpool Victoria General Insurance Group of companies. Liverpool Victoria Insurance Company Limited, registered in England and Wales number: 3232514 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number: 202965. Registered address: 57 Ladymead, Guildford, Surrey, GU1 1DB. Tel. 0330 1239970.

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