Here to help you when it matters

Since 1853 we’ve seen a lot of uncertainty, but there have been some new challenges in the recent months. We’ve made some changes to the way we operate, and would like to thank you for standing strong with us. Take a look at what we’ve been up to.

We’re here, whichever way you prefer to get in touch

You might not have been out and about as usual recently.

We’ve managed to keep most of our branches open, but we’ve missed seeing our regular customers. It’s important you can contact us whilst keeping safe, so we’ve made sure there are lots of other ways to get in touch from home – many of you have been getting answers to your questions by contacting us over the phone, using web chat or sending us a message on social media. Our contact teams have received more queries than ever!

Get in touch using a channel that works for you.

I have contacted Skipton twice during COVID-19 and both times I got through straightaway and got the help I needed. I used web chat once and telephoned once.

Skipton Customer, 2020

We’re still able to talk face-to-face

We know the value of having a face-to-face conversation.

Our video appointment service, Skipton Link, means we’ve still been able to see our customers and help them with their finances recently. You can discuss the things you normally would in branch, from opening savings accounts to long term financial advice - all from the comfort of your own home.

I spoke to a colleague at your Worcester office about a ISA transfer, and was offered the opportunity of a video interview. We discussed how your teams were adjusting to the impact of COVID-19, and she was also very aware of the need to protect me as a customer. I felt that you as a company were doing everything possible to help your customers through these strange and challenging times. Just as importantly, you were protecting your staff.

Skipton Customer, 2020

Helping you through tough times

Managing your money should be easy, especially in times like these.

We set up our COVID-19 Triage Response Team to help answer your requests efficiently. As a result, we've been able to help around 23,000 customers with mortgage payment holidays. Our branch colleagues have also been able to open new savings accounts for customers, using Skipton Link and have been offering calls to customers self-isolating or unable to visit the branch. We understand it’s the little things that sometimes make the biggest difference.

Skipton have been brilliant & very understanding during this uncertain time. They have a range of options depending on personal circumstances. Customer care is paramount and staff really do go out of their way to answer any queries.

Skipton Customer, 2020

Different ways of working, but we’re still as committed as ever

We’re doing everything we can to offer the best possible service during these strange times. Around 90% of our head office and branch-based colleagues have quickly adapted to working from home. And some are helping by supporting different areas of the business than usual. Their efforts haven’t gone unnoticed and we're helping them to stay connected.

We’ve also offered mental and financial well-being guidance to our colleagues during lockdown. By supporting our colleagues during these strange times, we hope to be able to help you more.

David Cutter quote

We’re still standing strong just like we have been doing since 1853. I’m really proud of how our colleagues have adapted to these new ways of working and, at the same time, continued to deliver a great service. I’d like to say thank you to everyone who works at Skipton, and also to our customers who have been patient and supportive as we’ve worked through the changes.

David Cutter, Chief Executive
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