Coronavirus Information

Help and support

Latest information and updates for our customers.

David Cutter quote

We know that COVID-19 is making a lot of people feel uncertain and worried about the coming weeks and months. But let us reassure you that we’re here and ready to support you when you need us. We’ve been at the heart of our communities since 1853.


This isn’t the first time we’ve stood strong through a tough situation. As a building society, we’re used to listening to our customers and working together to give people the help they need. And that includes keeping things running as smoothly as possible.


First and foremost, we’re here to support you, but please remember our people are also affected by the current situation, so we thank you for your patience and understanding during this unprecedented time.

David Cutter, Chief Executive

Mortgage payment holidays

If you’ve been financially impacted by the coronavirus situation, you can request a payment holiday of up to three months.

Payment Holidays

Service updates

For the latest updates and current service levels due to the impact of COVID-19.

Latest updates

Current branch service

Whilst some of our branches are open, this is for essential transactions only. Check the status and opening hours of your local branch.

Branch Finder

Protect your money from fraud

Fraudsters can see times of uncertainty as an opportunity. Stay alert to new and existing financial scams.

Stay safe from fraud

Booking appointments and managing your accounts

Video appointment service

You can speak to us from the comfort of your own home (or anywhere else that suits you), with our video appointment service.

Video appointment service

Online services

Register for Skipton Online and our mobile app to manage your Skipton savings or mortgage account online.

Our online services

How to pay-in, withdraw and transfer

Here to help and support you when it comes to managing your money.

Managing your account
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