Coronavirus Information

Help and support

Latest information and updates for our customers.

Latest updates
David Cutter quote

We know that COVID-19 is making a lot of people feel uncertain and worried about the coming weeks and months. But let us reassure you that we’re here and ready to support you when you need us. We’ve been at the heart of our communities since 1853.


This isn’t the first time we’ve stood strong through a tough situation. As a building society, we’re used to listening to our customers and working together to give people the help they need. And that includes keeping things running as smoothly as possible.


First and foremost, we’re here to support you, but please remember our people are also affected by the current situation, so we thank you for your patience and understanding during this unprecedented time.

David Cutter, Chief Executive

Mortgage payment holidays

If you’re concerned about making repayments on any residential or buy to let property as a result of COVID-19, we’re here to support you.

How to apply

If you’ve been financially impacted by COVID-19, you can request a mortgage payment holiday of up to three months. Find out more about payment holidays and how to request one.

Payment holidays

What happens next

If you've already taken a mortgage payment holiday, we'll write to you around two weeks before it is due to end. Find out more about the options available after your payment holiday ends.

After a payment holiday

Branch Service

To keep everyone safe, and as per government guidelines, branches are open for the following essential transactions only which are:

  • Cash withdrawals, to cover essential living costs such as food, bills and rent.
  • Cash or cheque payments in to cover essential living costs such as food, bills and rent.

If you'd like to talk to us from home, why not try our video appointment service - Skipton Link.

Most of our branches are open but opening hours are subject to constant review, so please use our branch finder to check your local branch's opening hours before you visit us.

Branch Finder

Coronavirus Support

Protect your money from fraud

Fraudsters can see times of uncertainty as an opportunity. Stay alert to new and existing financial scams.

Stay safe from fraud

Current branch service

Whilst some of our branches are open, this is for essential transactions only. Check the status and opening hours of your local branch.

Branch Finder

Support for our Financial Advice customers

Support with queries on your existing pension(s) or investments through Skipton.

Financial Advice FAQs

Lifetime ISA withdrawal charge

Find out more about the temporary changes to LISA government withdrawal charges following the government announcement on 1 May 2020.

LISA withdrawals

Booking appointments and managing your accounts

Video appointment service

You can speak to us from the comfort of your own home (or anywhere else that suits you), with our video appointment service.

Video appointment service

Online services

Register for Skipton Online and our mobile app to manage your Skipton savings or mortgage account online.

Our online services

How to pay-in, withdraw and transfer

Here to help and support you when it comes to managing your money.

Managing your account
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