Coronavirus Information

Help and support

Latest information and updates for our customers.

Latest updates
David Cutter quote

We know that COVID-19 is making a lot of people feel uncertain and worried about the coming weeks and months. But let us reassure you that we’re here and ready to support you when you need us. We’ve been at the heart of our communities since 1853.


This isn’t the first time we’ve stood strong through a tough situation. As a building society, we’re used to listening to our customers and working together to give people the help they need. And that includes keeping things running as smoothly as possible.


First and foremost, we’re here to support you, but please remember our people are also affected by the current situation, so we thank you for your patience and understanding during this unprecedented time.

David Cutter, Chief Executive

Mortgage payment holidays (deferrals)

If you’re concerned about making repayments on any residential or buy to let property as a result of COVID-19, we’re here to support you.

How to apply

If you’ve been financially impacted by COVID-19, you can request a mortgage payment holiday (deferral) of up to three months. Find out more about payment holidays (deferrals) and how to request one.

Payment holidays (deferrals)

After a payment holiday (deferral)

If you've already taken a mortgage payment holiday (deferral), we'll write to you around two weeks before it is due to end. Find out more about the options available after your payment holiday (deferral) ends.

Your options

How we can help you in branch

Our branches are open, but the wellbeing of our colleagues and community is still a priority for us so here’s what you need to know if you’re planning a visit:

  • By following government guidelines we have made our branches COVID-secure.
  • We have installed Perspex screens in our branches.
  • You can open a savings account and have a review in branch, however for your wellbeing and ours, Skipton link, our video appointment service, is still the safest way to do this and should be your first option.
  • You still won’t be able to register a bereavement in branch. Our Bereavement section has more detail on how you can do this without visiting a branch.
  • As per government guidelines, if you are planning a visit, please don't enter without a face covering and remember to keep a safe distance.
  • We'd also remind you not to come into branch if you have any coronavirus symptoms, such as a high temperature, a new continuous cough or any loss or change to your sense of taste or smell.

Also, to keep everyone safe, we’re limiting the number of people in branch at this time. Each branch will display their maximum capacity on the door.

Please check the opening hours of your branch before you visit.

Branch Finder

Coronavirus Support

Protect your money from fraud

Fraudsters can see times of uncertainty as an opportunity. Stay alert to new and existing financial scams.

Stay safe from fraud

Support for our Financial Advice customers

Support with queries on your existing pension(s) or investments through Skipton.

Financial Advice FAQs

Lifetime ISA withdrawal charge

Find out more about the temporary changes to LISA government withdrawal charges following the government announcement on 1 May 2020.

LISA withdrawals

Keeping our colleagues and communities safe

We want to make sure that we continue to serve you at a time when you may need us most. Ensuring the health, safety and wellbeing of our colleagues and community is a priority for us. We have completed risk assessments at each of the Society’s premises in line with government guidance, Working Safely During Covid-19, published 11th May 2020.

We have involved colleagues and consulted with Aegis (our Union) throughout the risk assessment process and are pleased to confirm that with the mitigating actions we have in place, we consider there to be no high or extreme risks outstanding.

We have taken all reasonable steps to help people to work from home and where they can’t, we are maintaining social distancing within the workplace. This is supported by appropriate cleaning, handwashing and hygiene procedures.

We will assess the risk of any future changes in response to subsequent revisions in government guidance, to ensure that we continue to provide a safe working environment for both our colleagues and customers.

Booking appointments and managing your accounts

Video appointment service

You can speak to us from the comfort of your own home (or anywhere else that suits you), with our video appointment service.

Video appointment service

Online services

Register for Skipton Online and our mobile app to manage your Skipton savings or mortgage account online.

Our online services

How to pay-in, withdraw and transfer

Here to help and support you when it comes to managing your money.

Managing your account
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