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Coronavirus Information

David Cutter quote

I’d like to reassure you that we’re here to help you however we can. As always, our priority is the safety of our colleagues and customers and keeping things running as smoothly as possible - thank you for supporting us in our efforts to do that. We’ve been here for customers since 1853, so it’s not the first time we’ve stood strong together through a tough situation. Let’s continue to look after each other, stay safe and look to the future with confidence.

David Cutter, Chief Executive

Here’s what you need to know if you’re planning a visit to one of our branches

  • Our branches are open and COVID-secure. If you're visiting one of our branches, to help keep everyone safe, please wear a face covering and keep a safe distance from our colleagues and other customers. Please do not visit if you or anyone in your household have COVID symptoms or are feeling unwell.
  • If you prefer, there are still ways we can help from the comfort of your own home. If you want to have a review or open a new account, we are able to do this using Skipton Link, our video appointment service. Alternatively, you can call us on 0345 850 1722 or contact us via web chat, and we'll be happy to help.
  • Our branch opening times might change at short notice. We apologise for any inconvenience caused.

Keeping our colleagues and communities safe

We want to make sure that we continue to serve you at a time when you may need us most. Ensuring the health, safety and wellbeing of our colleagues and community is a priority for us. We have completed risk assessments at each of the Society’s premises in line with government guidance, Working Safely During Covid-19, published 11th May 2020.

We have involved colleagues and consulted with Aegis (our Union) throughout the risk assessment process and are pleased to confirm that with the mitigating actions we have in place, we consider there to be no high or extreme risks outstanding.

We have taken all reasonable steps to help people to work from home and where they can’t, we are maintaining social distancing within the workplace. This is supported by appropriate cleaning, handwashing and hygiene procedures.

We will assess the risk of any future changes in response to subsequent revisions in government guidance, to ensure that we continue to provide a safe working environment for both our colleagues and customers.

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