Coronavirus Information

The mortgage payment holiday (deferral) scheme is ending

  • The scheme has now closed for new applications. If you're worried about your monthly mortgage repayments, contact our Credit Management team.
  • Existing payment holidays (deferrals) can still be extended as long as they don’t exceed 6 months total, and are taken continuously without any breaks.
  • All payment holidays (deferrals) will end by 31st July 2021.
David Cutter quote

As we navigate through the current restrictions, I’d like to reassure you that we’re here to support you however we can. All our services are still available, but that could change at short notice. Keep an eye on this page for updates.


As always, our priority is the safety of our colleagues and customers and keeping things running as smoothly as possible. I’d like to thank you for supporting us in our efforts to do that over the past few months.


We’ve been here for customers since 1853, so it’s not the first time we’ve stood strong together through a tough situation. Let’s continue to look after each other, stay safe and look to the future with confidence.

David Cutter, Chief Executive

Support with your Skipton mortgage

The mortgage payment holiday (deferral) scheme has now closed for new applications, but we're still here to help.

Payment difficulties

If you're worried about being able to afford your monthly mortgage payments, visit our Payment Difficulties page to find out what you can do and how we may be able to help.

Payment difficulties

After a payment holiday (deferral)

If you've already taken a mortgage payment holiday (deferral), we'll write to you around two weeks before it is due to end. Find out more about the options available after your payment holiday (deferral) ends.

Your options

Here’s what you need to know if you’re planning a visit to one of our branches

  • Our branches are open and COVID-secure. If you're visiting one of our branches, please wear a face covering, keep a safe distance and do not visit if you or anyone in your household have COVID symptoms.
  • To keep everyone safe, we’re limiting the number of people in branch at this time. Each branch will display their maximum capacity on the door.
  • Please check the opening hours of your branch before you visit.

There are still ways we can help from the comfort of your own home. If you want to have a review or open a new account Skipton link, our video appointment service, is our preferred and safest way or call us on 0345 850 1722 and we'll be happy to help.

Coronavirus Support

Protect your money from fraud

Fraudsters can see times of uncertainty as an opportunity. Stay alert to new and existing financial scams.

Stay safe from fraud

Support for our Financial Advice customers

Support with queries on your existing pension(s) or investments through Skipton.

Financial Advice FAQs

Lifetime ISA withdrawal charge

Find out more about the temporary changes to LISA government withdrawal charges following the government announcement on 1 May 2020.

LISA withdrawals

Keeping our colleagues and communities safe

We want to make sure that we continue to serve you at a time when you may need us most. Ensuring the health, safety and wellbeing of our colleagues and community is a priority for us. We have completed risk assessments at each of the Society’s premises in line with government guidance, Working Safely During Covid-19, published 11th May 2020.

We have involved colleagues and consulted with Aegis (our Union) throughout the risk assessment process and are pleased to confirm that with the mitigating actions we have in place, we consider there to be no high or extreme risks outstanding.

We have taken all reasonable steps to help people to work from home and where they can’t, we are maintaining social distancing within the workplace. This is supported by appropriate cleaning, handwashing and hygiene procedures.

We will assess the risk of any future changes in response to subsequent revisions in government guidance, to ensure that we continue to provide a safe working environment for both our colleagues and customers.

Booking appointments and managing your accounts

Video appointment service

You can speak to us from the comfort of your own home (or anywhere else that suits you), with our video appointment service.

Video appointment service

Online services

Register for Skipton Online and our mobile app to manage your Skipton savings or mortgage account online.

Our online services

How to pay-in, withdraw and transfer

Here to help and support you when it comes to managing your money.

Managing your account
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