Connecting our Future

Connecting our future banner

What is Connecting our Future?

Connecting our Future is an exciting opportunity for anyone who is interested in a career in the financial services industry. You may already know where your passion lies and we can help you develop that passion, or you may be open to where your career could go and we can give you the experience you need to decide.

It is a programme that will run for two years where participants will gain experience across the business while completing a Business Administration Level 3 Apprenticeship. It has been designed to demonstrate how different departments work together to provide a great customer experience.

How will it work?

Year 1: Understanding our customers

The first year will be split into three placements of four months each where participants will develop a good understanding of our customers through the following functions:

  • Customer Contact Centre
    Working in our Customer Contact Centre speaking to our customers over the phone dealing with a variety of queries and offering a great customer experience.
  • The Branch Network
    Working in our Branch Network you will meet our customers face to face and build deep and lasting relationships with them.
  • Head Office Operations
    Based in our head office you will work in our Operations team processing a variety of correspondence within our service standards to offer the service our customers expect.
  • Digital
    Based in our head office you will understand what our customers want from us when they use our digital channels.

These placements can be undertaken in any order but you will experience three out of the four areas during the year.

Year 2: Understanding how we support our customers and your own career aspirations

You will have two 6 month placements in different areas of the business. There are a wide variety of opportunities available and we will work with you to match the business need with your career aspirations. The areas you could work in include:

IT, Marketing, Digital, HR, Risk, Finance, Branch Network, Customer Contact Centre, Audit and Operations

Each placement will allow you to experience how our teams connect with each other to deliver an outstanding customer experience and gain an understanding of your own strengths to help you make decisions for your future career.

Throughout the programme you will receive support from your leader and the teams you are working with. The programme offers a huge variety of learning opportunities to support you through the programme, some examples are:

  • Mentoring
    You will be given a mentor when you start the programme to help you settle in to the programme and offer you any support you need to get the most out of the programme.
  • Coaching
    We know that people learn best when they make their own decisions so coaching will help you learn and develop at your pace.
  • Performance Management
    You will have objectives and expectations set in each role and you will have regular conversations with your leader to understand where you are against achieving these.
  • Development
    Every opportunity you are given will be an opportunity for development and this will continue after the programme.

  • Feedback
    You will receive regular feedback on your progress to help you continue to learn and develop throughout.
  • Action Learning
    This involves working with a small group on real situations and challenges that can have a great impact on the business and developing new ideas or approaches.
  • Personal Reflection
    Every opportunity will give you a chance for personal reflection. It's important that you take the time to reflect on any experience to understand what your learning is from that experience.

Who can Apply?

Applications for the 2018 intake are now open and will close on 1 June 2018. Assessment Centres will run during July 2018 with successful applicants starting on 30 August. In order to apply you will need to be:

  • predicted or have achieved 80 UCAS points,
  • committed to the two year programme,
  • flexible in your place of work as most placements will be undertaken at head office in Skipton but you will also be expected to work at one of our Branch locations in the local area.
Email us

Investors in People Positive About Disabled People Institute of Customer Services putting the Customer First
Version Info: