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Visual impairment

Find out how we can help customers who are blind or have any form of visual impairment including colour blindness.

How we can help

Assistance dogs

Assistance dogs are welcome in all our branches.

Signature guides

Signature guides and magnifying glasses are available on request in our branches.

Braille

If you would like to receive letters in Braille, let us know. Our Braille documents are in Unified English Braille with both Grade 1 and Grade 2 available, on request.

Modified large print

If you would like to receive letters in large print, let us know. We produce them in line with the United Kingdom Association of Accessible Formats. Our Large Print is Arial font size 18.

Audio CD

If you would like to receive letters in audio format, let us know. Our Audio CDs conform to United Kingdom Association of Accessible Formats standards.

Longer appointments

If you think you may need a longer appointment, please let us know and we’ll be happy to accommodate.

How else can we help?

We're always working to improve accessibility for all of our customers, so if there's something we could do to help you further please let us know.

Feedback

If you have any questions about any of the services we offer, or you’d like to speak to us about how we can help you, please get in touch.

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