Visual impairment

Find out what we can do to help customers who are blind or have any form of visual impairment including colour blindness.

How we can help

Assistance dogs

Assistance dogs are welcome in all our branches.

Signature guides

Signature guides and magnifying glasses are available on request in our branches.


If you would like to receive letters in Braille, let us know. All of our Braille documents are produced in Unified English Braille with both Grade 1 and Grade 2 available upon request.

Modified large print

If you would like to receive letters in large print, let us know. Our items are produced in line with UKAAF (United Kingdom Association of Accessible Formats). Our Large Print is produced in Arial font size 18.

Audio CD

If you would like to receive letters in audio format, let us know. Our Audio items are transcribed on to CD conforming to UKAAF (United Kingdom Association of Accessible Formats) standards.

Longer appointments

If you think you may need a longer appointment, please let us know and we’ll be happy to accommodate this.

How else can we help?

We're always working to improve accessibility for all of our customers, so if there's something we could do to help you further please let us know.


If you have any questions about any of the services we offer, or you’d like to speak to us about how we can help you, please get in touch.

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