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Motor and mobility impairment

Find out how we can help customers who have reduced mobility or conditions affecting their motor skills.

How we can help


Accessibility information for our branches is available through AccessAble. We're proud to be the first building society to offer this service.


Communication Access UK

Communication Access UK aims to make things easier for people with communication disabilities. It is a partnership between national charities and organisations. We were the only financial services organisation to take part in the 'early adopter' phase of this.

The initiative provides special training in helping customers with communications requirements. Over 1,500 Skipton colleagues have now completed this training.

Communication Access UK

Video appointment service

We’ve made our appointments more accessible with our video appointment service, Skipton Link. You can have a video appointment from home for mortgage advice, financial advice or a review with a savings consultant.

Skipton Link

Signing documents

If you can't sign your name or have difficulty doing so, let us know. We'll work with you to find a solution tailored to your needs.

Longer appointments

If you think you may need a longer appointment, please let us know and we’ll be happy to accommodate.

How else can we help?

We're always working to improve accessibility for all of our customers, so if there's something we could do to help you further please let us know.

Need more help?

We're here to listen and help wherever we can. If you'd like to speak to us about how we can help you, please get in touch.

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