David Cutter, Chief Executive
"It goes without saying that we’re in unusual times. The world is having to change and adapt around us as people get used to the idea of spending more time apart. Like most businesses, we’ve made some changes because of COVID-19. But we’ve stood strong since 1853 and I’m confident we’ll get through this and good times will come again.
I’m really proud of how our colleagues have adapted to the challenge of these new ways of working and are still delivering a great service to our loyal customers. We’re adapting each and every day but we’re still here to support people. From speaking to customers face to face over our Skipton Link video service, to offering payment holidays for mortgages, we’re helping people manage their money from the comfort of their own home.
On a personal note, I’ve been working from home most days, and I miss being able to chat to colleagues at head office and quickly find out how we’re doing. The days are long but I feel positive about the work we’re doing to look after our customers’ money. When I’m not working, I’m finding more time to spend with the dog, get in shape and catch up with friends over Skype. I’m thinking about family who aren’t at home, like everyone else is, but technology is closing the distance.
This won’t last forever but for now, take care of yourself and your loved ones."