You'll find all the help you need in our Savings Hub.
You'll find all the help you need in our Mortgage Hub.
Read our latest articles on Financial Advice in our Knowledge Centre.
We're always here for you - and so are our carefully chosen partners. Together, we offer great products and services to help you achieve your financial goals.
As part of our legacy service, our Will writing specialist partner Redstone Wills Ltd can help you.
From Web Chat queries to supporting you on social, the team is ready to help.
They're customer-centric, talented and describe themselves as a little bit nuts! Meet your Digital Customer Service team. They're the ones that answer your queries on Web Chat and social media. They know loads about our savings and mortgages and, surprise surprise, they're a little bit social too.
This year the team have already had contact with around 146,000 customers over Web Chat and secure message
The team has 16 customer advisers, 1 team leader, 1 change consultant and 1 department head
They don't like to keep you waiting and aim to respond to 80% of web chats in 20 seconds
We spoke to Beth and Matthew in the team to find out what a typical day looks like.
What does the team do?
We help with savings and mortgage queries through Web Chat, as well as answering questions through Twitter, Facebook and Instagram.
What’s the best thing about your roles?
We love how different we are from other roles in the Society, helping customers (obviously!), and the fact we’re a sociable team.
What’s the hardest part of the job?
The training keeps us busy! It’s important that we know about our different products, services, and legal elements. Maintaining a quick response time and keeping calm in busy periods can be a challenge!
What are your most common queries?
We deal with a lot of Lifetime ISA, mobile app and online queries.
How does the service work over Web Chat?
We can upload things like application forms and tell you what position you’re in in the queue. We're open from 8am to 8pm Monday to Thursday, 8am to 5.30pm on Friday and 9am to noon on Saturday (just like the phone lines). You can do a surprising amount over Web Chat and can even carry on using the website at the same time!
Our Digital Customer Service team are active on Facebook, Twitter and Web Chat - so come and chat to us.
We love to share the things we’re up to, from our environmental and community work to the awards we’ve won.
A rich history, a focus on mutuality and one million customers are just some of the reasons people choose Skipton.
We’re not just on Web Chat. Reach us on the phone, in branch or even video chat with us. We're here to help.
*To help maintain service and quality, some telephone calls may be recorded and monitored.
Site intended for UK residents only. Skipton Building Society is a member of the Building Societies Association. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under registration number 153706, for accepting deposits, advising on and arranging mortgages and providing Restricted financial advice. Principal Office, The Bailey, Skipton, North Yorkshire, BD23 1DN.