Throughout our 162 year history, we’ve remained true to our mutual roots of supporting savers and borrowers. And over the last twelve months we have continued to safeguard members’ interest by offering competitive products, delivering first rate service, and ensuring the long term strength of our business.
Your Society is in very good financial health; we have an unwavering focus on ensuring we deliver the best possible service for you. Here’s some of our key performance highlights from the last year.
Striving to give the best possible service
We continue to strive to provide the best customer service we can, and last year our ongoing efforts were recognised on a national level. The Society outshone some of the UK’s top multinational companies finishing 13th out of 263 organisations for customer experience excellence.
In doing so, we became the third best bank or building society in the UK for the level of excellent service we provide. This reflects the tremendous efforts we’ve made in listening to our members and responding to their needs, through initiatives such as our Customer Panel and forums.
Our No Pressure Promise, which highlights a commitment to give customers the time, space and support to make the right decision for them, was developed directly as a result of customer feedback.