Supporting customers with dementia

As a customer-owned mutual, we aim to offer the best support we can to our customers, during every stage in life. This includes those living with dementia, and their families and carers. 

In December 2016, Skipton colleagues voted to partner with Alzheimer's Society and Alzheimer Scotland. As a result, we've made a three-year commitment to fundraising. Importantly, we're also seizing this opportunity to take action on dementia, as a business and as individuals. 

Why we're taking action on dementia

In the UK:

  • More than 850,000 people are living with a form of dementia.
  • 225,000 people will develop dementia this year. That's one every three minutes.
  • More than 1 million will have a form of dementia by 2025.
  • There is no cure and research is "desperately underfunded".
  • Alzheimer's disease is the cause of 62% of cases of dementia.
  • 76% of people with dementia experience difficulties when using a bank.

    Source: Alzheimer's Society 

How we're becoming dementia-friendly

Becoming a dementia-friendly organisation means to be part of the nationwide movement aiming to create safe, more inclusive, understanding and friendly communities for people living with dementia. We're following the 'Dementia-Friendly Financial Services Charter' and identified four key approaches that will help us. 

Partnerships and our voice

We're working with our partners in and outside the financial services sector to raise awareness of the importance of becoming dementia-friendly. Our commitment to learning from others will make sure we develop and follow best practice when dealing with vulnerable customers. 

Awareness and education

We're delivering Dementia Friends sessions and supporting all colleagues, especially customer-facing teams. This will help them provide effective and empathetic support to customers living with dementia and relevant third parties, like close family members or carers.

Fundraising and volunteering

Colleagues are busy fundraising in a variety of ways – from dress-down days to running the New York Marathon and organising a charity Forget-Me-Not ball. We're also encouraging colleagues to get involved with dementia causes in their local communities, and use their two paid volunteering days a year.  

Processes and products

We're taking immediate action, where possible, to make improvements to our culture, processes and procedures so customers with dementia and their carers feel comfortable discussing their needs with us. This includes our consideration of the needs of people with dementia in future business changes. 

Dementia and your finances

When you're living with dementia, managing your money could become more complicated. You can get information from your local authority about financial and care support you can get access to. If you're a Skipton customer, you can also talk to your local branch or Skipton Direct adviser about protecting your finances and your wishes through Will writing, Power of Attorney and other services.

Find out more about Dementia and your finances

More help and support with our useful links

Please note that the above links will take you to a third party website as described.Their website terms and conditions and cookie policy may differ from Skipton's so please read them carefully.

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