Supporting customers with dementia

As a mutual organisation owned by our members, we aim to offer the best support we can during every stage in life. This includes to customers who are living with dementia, and their families and carers.

In 2017, we began working towards becoming a dementia-friendly organisation. As well as a two-year commitment to fundraising for the Alzheimer's Society and Alzheimer Scotland, it includes raising colleagues' awareness of dementia and developing our understanding of the different ways we can help, as a business and as individuals.

How we're doing this

Becoming a dementia-friendly organisation means being part of the nationwide movement aiming to create safe, more inclusive, understanding and friendly communities for people living with dementia. We're following the Dementia-Friendly Financial Services Charter (see link below) and identified four key approaches that will help us achieve our aims.

Partnerships and our voice

We'll work with our partners in and outside the financial services sector to raise awareness of the importance of becoming dementia-friendly, and learn from others to ensure we develop and follow best practice when dealing with vulnerable customers.

Awareness and education

We'll deliver awareness training and support to all colleagues, but especially customer-facing teams, so they can provide effective, empathetic support to customers living with dementia and relevant third parties like close family members or carers.

Fundraising and volunteering

Our colleagues voted to support the Alzheimer's Society and Alzheimer Scotland as charity partners for 2017 and 2018. In line with this, we'll support fundraising or volunteering for dementia-related causes, including providing ideas for colleagues using their two paid volunteering days a year.

Processes and products

We'll take immediate action, where possible, to make improvements to our culture, processes and procedures, to help our customers with dementia and their carers feel comfortable discussing their needs with us. This includes our consideration of the needs of people with dementia in future business changes.

Dementia and your finances

Living with dementia means that managing your money will become more complicated. One of your first actions should be to contact your local authority to see what financial and care support you can get access to. If you're living with dementia, you can talk to your local branch or call us to find out if we can help you protect your finances and your wishes - using our legacy services.

Find out more about Dementia and your finances

More help and support with our useful links

Please note that the above links will take you to a third party website as described.Their website terms and conditions and cookie policy may differ from Skipton's so please read them carefully.

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