Brits' bugbears

People trying to sell you something you don't want, spam emails and being on hold are just some of life's 'bugbears', according to a new study.

Researchers have compiled a top 50 list of the things which bother Brits daily, and it shows that pressure selling is the biggest annoyance for 64.65 per cent of people.

Other irritants include having to stand on the train when you've paid for a ticket and deliveries getting lost in the post.

Common household frustrations include unloading the washing machine to find a tissue has covered everything, a partner leaving mess on the kitchen side and forgetting to put the bins out on collection day.

The study shows people also get touchy about phoning a call centre and finding you are talking to someone in another country, and PPI texts.

Stacey Stothard, Corporate Communications Manager at Skipton Building Society, which conducted the study of 2,000 adults, said:

"We Brits have a bit of a reputation when it comes to grumbles! The stiff upper lip, fascination with the weather and inability to queue are all well documented. But it's really disheartening that by far the biggest bugbear for Brits today is the feeling of being under pressure to buy something. There's something to be said for the good old fashioned values of listening to people and treating them as individuals – and not being pounced on for the purpose of fulfilling sales targets and ultimately satisfying corporate shareholders."

The study also shows the car and driving in general exasperate many Brits. Common bugbears while behind the wheel include getting stuck in traffic, pot–holes in the road, middle lane drivers, and people parking across two spaces.

Financial niggles include receiving credit card offers through the post, banks phoning to check personal details or offer ridiculous loans and automatic direct debits. And nearly half of all respondents said they have actively stopped going to certain places because they've felt pressurised in the past to buy something.

Modern technology, while a convenience for many, can also test the patience of the calmest Brits.

Shutting the computer down before saving work, predictive text on the mobile phone and someone ringing but losing reception straighaway are common irritants.

A fifth of Brits admit they get annoyed if they read a book and find spelling errors, while 15 per cent hate the fact they have to shave.

Losing the remote control, breaking a nail, missing the train and being duped by a sales person also appear on the top 50 list of bugbears.

The study shows the average person feels annoyed by something out of their control up to seven times a day.

While most people don't even get three hours into their normal day before an outside influence ruins their routine and puts them in a mood.

Stacey Stothard continues:

"For many Brits, their bugbears cause a short-term annoyance or inconvenience. Most are unavoidable and we have a little moan before showing true British spirit and getting on with the rest of our day. But out of our top 50 bugbears, two out of the top three in our list, are avoidable. And people are understandably voting with their feet to avoid places where they feel pressurised by sales people.

"We have used this research to help develop our 'No Pressure Promise'. We have listened to feedback from our members and have pledged to provide them with time to think about what they want to do with their finances –with no pressure to sign up straightaway, all of the help and information they need and time and space to decide at their own pace.

"This new 'Promise' encapsulates our trusted mutual ethos and the way we have operated for the past 160 years. We hope it will offer jaded members of the public a refreshing and much sought-after alternative when it comes to getting the kind of help they want with their finances."

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