Funeral plan payments over a period greater than 12 months will incur an additional charge. For further payment options please call Dignity on 0800 804 8071. You have 90 days from the date which you receive your agreement to cancel the plan and receive a full refund. Cancellations after that time are subject to a £395 cancellation fee, which will be deducted from your refund.
If a burial is required, the services marked with a ¥ are not covered by the guarantee. This is because burial costs vary widely across the country, so cannot be guaranteed in the same way as a cremation. Instead a contribution of £1,200 (rising with inflation in line with the Retail Price Index for the duration of the plan) will be made towards burial fees and the services provided by third parties (such as Minister's or Officiant's fees).
^Transport by ferry or air is not included and will be chargeable at the time of the funeral.
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You can also call us on 0345 607 9820
Lines are open Monday to Thursday 8:30am - 8pm, Fridays 8:30am - 5:30pm, Saturdays 9am - 12noon.