The Claims Process
The claims process will be managed by Legal & General.
The details on this page are designed to help your loved ones in the event of a claim or reassure you that when a claim is made on your policy. Legal & General will help make the process as easy as possible.
Legal & General aim to manage all claims with compassion and competence and ensure they are able to do this. All of their claims staff are trained by the Samaritans in communicating with bereaved family members.
In the event of making a claim please call the Legal & General UK based call centre:
0800 137 101
9:00am to 5:30pm Monday to Friday
Legal and General may record and monitor calls for training and monitoring purposes.
If you are an Independent Financial Advisor or Solicitor calling on behalf of a client, please call Legal & General on 01273 374 665.
If calling from abroad:
0044 1273 374 665
Calls are charged at the prevailing international rate
If you would prefer to contact the team by mail or email, please use the addresses below:
Claims Department
Legal & General Assurance Society Limited
City Park
The Droveway
Hove
East Sussex
BN3 7PY
life.claims@landg.com
What documents are needed in the event of an Over 50s claim?
In order to make a claim we require the following documentation:
- An original death certificate
- The original policy document.
- If the original policy document is missing our adviser will be able to discuss the additional procedure for making a claim.
The claims team at Legal & General may require additional information, but this will be explained over the telephone.
If you're taking out a policy, it could help speed up the claims process if you tell your loved ones about the policy and where you keep the original policy document.
What happens next?
Legal & General will deal with the claim as quickly as we can. However, sometimes Legal & General need to refer to third parties and this can cause a delay. If they know of any delays they will tell your representative when to expect a response. Legal & General staff will talk your representative through the next steps, and are there to answer any questions they may have in the meantime.