In the event that your passbook/account document is lost, stolen or misplaced, please contact Customer Services on 0845 850 17 22* immediately. A warning will be placed on your account to prevent fraudulent use and you will be sent forms allowing us to issue you with replacement documentation. The exact procedure will vary depending on the type of investment you hold and the Customer Service Adviser will confirm exactly what you need to do, during your call. You will need to provide us with written confirmation following your call. This will not affect your investment in any way, once you notify us.
If your passbook has been stolen, this should also be reported to the police as soon as possible.