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Advance Notice of direct debit

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You may have received a communication to advise you that the Society is making changes to the Advance Notice Period with regard to your direct debit. The following Q&A may help answer any queries you have relating to this change.

What is an Advance Notice?

An Advance Notice is the method by which Skipton Building Society gives notice to the payer before the first direct debit payment is collected and following any changes to the direct debit payment in respect of amount, direct debit due date and/or frequency.

What is the Advance Notice Period?

The Advance Notice Period is the period of time Skipton Building Society is required to give the payer before they debit the payer's account.

Why do I receive an Advance Notice?

An Advance Notice is required under direct debit scheme rules and organisations who offer direct debit as a payment method need to comply with the rules. The Advance Notice must contain certain information to inform the customer of certain criteria relating to their direct debit.

What information should be included in an Advance Notice?

The Advance Notice must include:

  • Service user contact details,
  • Collection amount(s),
  • Collection dates(s),
  • Frequency of collection,
  • Direct debit Reference Number.

    Note: Advance Notice letters must NOT include material that may be deemed as marketing.

When should I receive an Advance Notice?

Advance Notice must be provided when:

  • A customer signs up to pay by direct debit,
  • Changes are made to the amount previously advised, or
  • Changes are made to the due date previously advised.

What is a Direct Debit Guarantee?

The Direct Debit Guarantee applies to all direct debits. It protects you in the rare event that there is an error in the payment of your direct debit.

The Guarantee covers direct debit payments. It cannot be used to address contractual disputes between you and the billing organisation.

From 1 March 2017, whenever we change your monthly payment, we'll let you know at least 4 working days before we're due to collect your new direct debit payment. This is a change from the 10 days notice we currently give you.

The Society constantly reviews its processes and procedures to ensure that we give our customers great service. By making this change, we can be more flexible in the timing of agreed changes to your account to meet your future requirements.

There are currently no plans to change it again following this.
The change is effective from 1st March 2017.
The change will affect any Skipton Building Society mortgage accounts where direct debits are in place. We do not currently offer direct debits on savings accounts.
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