Our Awards

The UK’s top building society for customer experience

We have been ranked by our customers as the UK's top building society for customer service and we are in the top 10 of all UK brands.

The results are based on in-depth interviews with 10,000 members of the public who give their opinions on 295 brands. The ranking is scored against six ‘pillars’ of customer experiences.

The survey considers factors including how businesses understand a customer’s needs, trustworthiness, and how they manage, meet and exceed customer expectations. Also considered is how easy it is to do business with the organisation, how it builds relationships with customers and resolves problems.

Source: KPMG Nunwood 2017 Customer Experience Excellence Centre.

Our latest awards

Which? Recommended Provider

““As a mutual we focus on offering attractive savings accounts and first rate customer service to help people plan for their life ahead, whatever direction that might take them.” Kris Brewster, Head of Products.

100 Best Companies

“Excellent customer experience relies on colleagues enjoying a great work environment. We’ve been named as one of the UK’s best companies to work for for three consecutive years.” Rebecca Morgan, HR

Best National Building Society

“These are voted for by consumers and are a fantastic recognition. We performed well against many large players in the mortgage market.” Karen Appleton, New Lending.

UK Customer Experience Awards

Our Bury branch won the ‘Customers at the heart of everything’ award for the team’s efforts in making the branch, region and the wider Bury community dementia friendly.

Investors in People

Skipton has become the only UK building society – and one of just two UK financial institutions – to achieve Investors in People Platinum, the highest level of Investors in People (IIP) accreditation.

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